FAQS

 

All prices are in USD.

 

We try our best to ship items as fast as we can. Please allow 24-48 hours production time for your order to ship out, average shipping times are 9-18 days. If you have any questions, email us at customerservice@portableparent.com

 

We offer a 100 % money back guarantee only if you receive the product defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

 

You are able to cancel your order with no penalty! You must cancel your order before it ships.

 

If you have miss spelled or auto filled in an incorrect address, wait for your order confirmation email. Once you double check if the address given is wrong kindly notify us via email at customerservice@portableparent.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

 

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 9-18 days.

 

Absolutely! We are here for you! Please send us an email to CustomerService@PortableParent.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thank you.